Patient access in health care remains an ongoing challenge and opportunity for nearly every healthcare organization. Whether you are a small clinic or a large multispecialty hospital, patient scheduling remains a core element for the success of your organization. During this webinar, Dr. Brian Crum, Medical Director, will share the creation and evolution of the Mayo Clinic Office of Access Management. Dr. Crum will describe the organizational structure and purpose of the office, as well as innovations and challenges within patient access.
Management Engineering and Consulting (ME&C) collaborates with the Mayo Clinic Office of Access Management on a variety of projects to help improve patient access and clinical resource utilization among other key activities to meet the needs of the practice. Dr. Crum will be joined by one of ME&C's health system engineers, Brian Klute, who will discuss how he used analytics to identify ‘disruption patterns’ (e.g., patient no-shows) to aid in determining optimal patient scheduling.
Key takeaways from this webinar:
- Describe the medical/administrative leadership and governance necessary for maintaining effective scheduling and access processes.
- Describe how to align patient access management to support the mission and vision of the organization.
- Discuss an internal case study to understand how to unlock the value of patient schedule data to create an efficient scheduling system.