Description
Patient access in health care remains an ongoing challenge and opportunity for nearly every healthcare organization. Whether you are a small clinic or a large multispecialty hospital, patient scheduling remains a core element for the success of your organization. During this webinar, Dr. Brian Crum, Medical Director, will share the creation and evolution of the Mayo Clinic Office of Access Management. Dr. Crum will describe the organizational structure and purpose of the office, as well as innovations and challenges within patient access.
Management Engineering and Consulting (ME&C) collaborates with the Mayo Clinic Office of Access Management on a variety of projects to help improve patient access and clinical resource utilization among other key activities to meet the needs of the practice. Dr. Crum will be joined by one of ME&C's health system engineers, Brian Klute, who will discuss how he used analytics to identify ‘disruption patterns’ (e.g., patient no-shows) to aid in determining optimal patient scheduling.
Key takeaways from this webinar:
- Describe the medical/administrative leadership and governance necessary for maintaining effective scheduling and access processes.
- Describe how to align patient access management to support the mission and vision of the organization.
- Discuss an internal case study to understand how to unlock the value of patient schedule data to create an efficient scheduling system.
Location
YouTube Live Streaming
https://youtu.be/VdU3XK8OJoc
Contact
mec@mayo.edu
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Hug
@GeneDankbar another interesting topic would be to discuss possibility of patient self-scheduling? Barriers? Opportunities?
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Hug
1 ReactionThe importance of living and sharing your organization's values and vision in helping patients gain access to their healthcare providers -- so important for having a good experience..
For those with an interest in learning more about multiple regression adaptive splines -- http://www.statsoft.com/textbook/multivariate-adaptive-regression-splines --
Well done example -- Advanced Analytics and the newer tools of machine learning and statistical models can be of big help ..
Good question on the importance of timely follow-up appointments.. Working with Cardiovascular patients, the clinicians really worry about the 7 and 10 day follow-ups for patients with certain types of heart disease -- getting patients in to see their cardiologist or primary care team is so important..
Good information -- if you want to review the video, it should be back on the web within a day or two, if not sooner! Good topic! Thanks for sharing your expertise and knowledge!