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Case Studies

MANAGEMENT, SYSTEMS AND PROCESS ENGINEERING

Reducing Call Center Work Queues
Leads to New Levels of Success

Reduce call abandonment rate and staff work queues dramatically by assessing and improving call center processes.

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COVID-19 Drive-Through Testing

Learn more about the plans to implement drive-through testing in order to meet escalating demand.

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BUSINESS AND PRODUCT DESIGN, INTEGRATION AND APPLICATION

Machine Learning and Demand Forecasting Reduce Neurology Patient Wait Times

Optimize patient access to Neurology services by evaluating appointment types and volumes to forecast demand by each subspecialty.

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Saving Lives after Surviving the ICU

Improving the recovery and level of functioning for patients surviving critical illness in the ICU, this study outlines several initiatives to create the global standard for post-ICU care. 

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REIMAGINE, TRANSFORM AND MANAGE CHANGE

Managing Large Scale Enterprise
Change

Define and implement enterprise-wide systems to achieve improved performance through a single electronic health record (EHR) and a
comprehensive and fully integrated revenue cycle management (RCM) function.

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PROJECT AND PROGRAM MANAGEMENT

Enabling the Accountable Care Organization (ACO) Application and Readiness Group

Responding to the Centers for Medicare and Medicaid Services (CMS) application for ACO submission.

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Activation of an International Facility

Learn more about the role of Project Management in hospital activation process in Sheikh Shakhboutt Medical City (SSMC)

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Accelerating Life-Changing Therapy Through Project Management

Execute the development of a new service line requiring complex coordination between eight clinical departments to bring life-changing technology to patients.

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