MANAGEMENT, SYSTEMS AND PROCESS ENGINEERING
Reducing Call Center Work Queues
Leads to New Levels of Success
Reduce call abandonment rate and staff work queues dramatically by assessing and improving call center processes.
COVID-19 Drive-Through Testing
Learn more about the plans to implement drive-through testing in order to meet escalating demand.
BUSINESS AND PRODUCT DESIGN, INTEGRATION AND APPLICATION
Machine Learning and Demand Forecasting Reduce Neurology Patient Wait Times
Optimize patient access to Neurology services by evaluating appointment types and volumes to forecast demand by each subspecialty.
Saving Lives after Surviving the ICU
Improving the recovery and level of functioning for patients surviving critical illness in the ICU, this study outlines several initiatives to create the global standard for post-ICU care.
REIMAGINE, TRANSFORM AND ACCELERATE CHANGE
Managing Large Scale Enterprise
Change
Define and implement enterprise-wide systems to achieve improved performance through a single electronic health record (EHR) and a
comprehensive and fully integrated revenue cycle management (RCM) function.
PROJECT AND PROGRAM MANAGEMENT
Enabling the Accountable Care Organization (ACO) Application and Readiness Group
Responding to the Centers for Medicare and Medicaid Services (CMS) application for ACO submission.
Activation of an International Facility
Learn more about the role of Project Management in hospital activation process in Sheikh Shakhboutt Medical City (SSMC)
Accelerating Life-Changing Therapy Through Project Management
Execute the development of a new service line requiring complex coordination between eight clinical departments to bring life-changing technology to patients.