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Good information — if you want to review the video, it should be back on the web within a day or two, if not sooner! Good topic! Thanks for sharing your expertise and knowledge!
Good question on the importance of timely follow-up appointments.. Working with Cardiovascular patients, the clinicians really worry about the 7 and 10 day follow-ups for patients with certain types of heart disease — getting patients in to see their cardiologist or primary care team is so important..
Well done example — Advanced Analytics and the newer tools of machine learning and statistical models can be of big help ..
For those with an interest in learning more about multiple regression adaptive splines — http://www.statsoft.com/textbook/multivariate-adaptive-regression-splines —
The importance of living and sharing your organization's values and vision in helping patients gain access to their healthcare providers — so important for having a good experience..
Many patients will always remember that first person they spoke to on the phone or first email contact.. Importance of having a good first experience prior to their appointment — Can be a scary time for patients who are not feeling well or worried about their health —
Strong focus by physician lead on listening and learning with colleagues on how to improve patient access.. Shows a strong commitment to the importance of this role
Dr Crum has a long history in this important topic — am sure he's seen many changes over those dozen years..