Description
Patient access in health care remains an ongoing challenge and opportunity for nearly every healthcare organization. Whether you are a small clinic or a large multispecialty hospital, patient scheduling remains a core element for the success of your organization. During this webinar, Dr. Brian Crum, Medical Director, will share the creation and evolution of the Mayo Clinic Office of Access Management. Dr. Crum will describe the organizational structure and purpose of the office, as well as innovations and challenges within patient access.
Management Engineering and Consulting (ME&C) collaborates with the Mayo Clinic Office of Access Management on a variety of projects to help improve patient access and clinical resource utilization among other key activities to meet the needs of the practice. Dr. Crum will be joined by one of ME&C's health system engineers, Brian Klute, who will discuss how he used analytics to identify ‘disruption patterns’ (e.g., patient no-shows) to aid in determining optimal patient scheduling.
Key takeaways from this webinar:
- Describe the medical/administrative leadership and governance necessary for maintaining effective scheduling and access processes.
- Describe how to align patient access management to support the mission and vision of the organization.
- Discuss an internal case study to understand how to unlock the value of patient schedule data to create an efficient scheduling system.
Location
YouTube Live Streaming
https://youtu.be/VdU3XK8OJoc
Contact
mec@mayo.edu
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Looking forward to today's webinar on patient access --
How's the weather from where you are viewing today?? Snowy and temps in the 20s here in Rochester, MN
Access is a component of creating value, preventing readmissions and mortality
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1 Reaction77 degrees and sunny. Want to visit FL?
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1 ReactionWould enjoy the opportunity to stop by! Thanks for attending today's webinar -- Important topic for all Mayo Clinic locations ..
Agree -- access is a big, complicated topic and good access in the beginning of the process pays dividends for our patients and the staff who take care of our patients..
Dr Crum has a long history in this important topic -- am sure he's seen many changes over those dozen years..
Strong focus by physician lead on listening and learning with colleagues on how to improve patient access.. Shows a strong commitment to the importance of this role
Many patients will always remember that first person they spoke to on the phone or first email contact.. Importance of having a good first experience prior to their appointment -- Can be a scary time for patients who are not feeling well or worried about their health --
@GeneDankbar: It would be important to discuss a second type of access. Access back to the system. For example if a groups has identified patients at high risk for 30-day readmission how can the office of access management help to make sure appropriate follow up appointments (day 7- day14) can be secured?