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Wed, Feb 27 8:45am · Right Patient, Right Provider, Right Time - Advanced Analytics for Capacity Management

Patient access in health care remains an ongoing challenge and opportunity for nearly every healthcare organization. Whether you are a small clinic or a large multispecialty hospital, patient scheduling remains a core element for the success of your organization. During this webinar, Dr. Brian Crum, Medical Director, will share the creation and evolution of the Mayo Clinic Office of Access Management. Dr. Crum will describe the organizational structure and purpose of the office, as well as innovations and challenges within patient access.

Management Engineering and Consulting (ME&C) collaborates with the Mayo Clinic Office of Access Management on a variety of projects to help improve patient access and clinical resource utilization among other key activities to meet the needs of the practice. Dr. Crum will be joined by one of ME&C’s health system engineers, Brian Klute, who will discuss how he used analytics to identify ‘disruption patterns’ (e.g., patient no-shows) to aid in determining optimal patient scheduling.

Key takeaways from this webinar:

  • Describe the medical/administrative leadership and governance necessary for maintaining effective scheduling and access processes.
  • Describe how to align patient access management to support the mission and vision of the organization.
  • Discuss an internal case study to understand how to unlock the value of patient schedule data to create an efficient scheduling system.

Nov 13, 2018 · Moving Towards Zero Harm - Patient Safety at the Mayo Clinic

Please share your questions, we will be moving to a Q&A shortly.

Oct 11, 2018 · Moving Towards Zero Harm - Patient Safety at the Mayo Clinic

Quality improvement and patient safety continue to remain vital for advancing the mission and vision of successful healthcare organizations.  Patients are still being unintentionally harmed and numerous efforts are underway at local, state, and national levels to address gaps.  While Mayo Clinic has received recognition for its work on patient safety and improvement, opportunities still exist to move closer to the day when patient harm will be reduced to nearly zero.

During this webinar, Dr. Timothy Morgenthaler, Mayo Clinic’s Chief Patient Safety Officer, will discuss his role as Chair of the Mayo Clinic Patient Safety committee to address the most pressing patient safety concerns and opportunities at Mayo Clinic.

Management Engineering and Consulting (ME&C) collaborates on a wide variety of patient safety-related projects and works with multidisciplinary care teams to meet their project goals of reducing harm and improving the overall patient experience. Dr. Morgenthaler will be joined by ME&C’s Sarah Dhanorker to discuss her project on reducing the incidence of Catheter Associated Urinary Tract Infections, better known as CAUTIs. The goal of the project was to reduce the patient harm from CAUTI throughout the two hospitals at Mayo Clinic in Rochester, MN.  She will share strategies and tactics employed by the team to help create a process and cultural awareness on the importance of reducing CAUTIs.  The project was awarded a John Eisenberg Patient Safety Award from the Joint Commission in 2015 (video).

Sep 25, 2018 · Re-engineering for the Future: Optimizing Current Facilities

You can find the answer to this question at 55:00!

Sep 25, 2018 · Re-engineering for the Future: Optimizing Current Facilities

You can find the answer to this question at 54:00!

Sep 25, 2018 · Re-engineering for the Future: Optimizing Current Facilities

You can find the answer to this question at 50:15!

Sep 25, 2018 · Re-engineering for the Future: Optimizing Current Facilities

You can find the answer to this question at 49:40!

Sep 25, 2018 · Re-engineering for the Future: Optimizing Current Facilities

You can find the answer to this question at 48:20!